Paula Metcalfe

Senior Research Director, Foodservice Network

The Foodservice Network is working with the British Standards Institution (or BSI), the national standards body of the United Kingdom, to develop a new publicly available specification BSI (PAS) related to hot food/ambient food delivery services.

The Foodservice Network is working with the British Standards Institution (or BSI), the national standards body of the United Kingdom, to develop a new publicly available specification BSI (PAS) for Hot Food Display Cabinets to secure peace of mind for consumers when purchasing packaged hot food products.

In exploring new paths to market, Food Service Companies are increasingly looking to external providers to acquire the scientific and technological expertise that will help them improve their growth strategy and advance the capabilities of their own innovation teams.

Pre-order services are now being touted as ‘essential’ services for the commercial success of hospitality, food and events management businesses. Proponents argue that by allowing customers to book, order and pay in advance, both customers and businesses benefit. Customers, they claim, can avoid lengthy queues and can also take advantage of the many loyalty schemes these businesses offer. Businesses benefit from the increased efficiency of their operations (customers are not standing in queues) and from the additional sales opportunities this creates.

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